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Event at 311 center honors the public

– The city’s Citizen Services team hosted a Customer Appreciation Day on Monday for the public to thank them for their continual support of the 311 Call Center.

Mayor Tom Henry and Julie Sanchez, director of Citizen Services, along with members of the 311 staff, hosted the event, which included information for the public about the call center and free refreshments for guests.

Henry not only visited the call center, but took a few calls from citizens.

The city launched the 311 program in 2007. In 2012, the department handled nearly 170,000 calls; the department currently assists 22 city departments.

Earlier this year, the 311 Call Center was the recipient of two national awards for their outstanding service to the citizens of Fort Wayne. The 311 service is part of an ongoing effort to make city government easier to access and more responsive to the needs of citizens, businesses and visitors.